Cancellation Policy

We understand that life often doesn’t go according to plan. Sometimes, you just need to cancel or reschedule your appointment with us.

Thankfully, most patients do the right thing and inform us of any changes as soon as possible by calling, texting or emailing.

Our dentists always try to accommodate your needs and we will do our best to work around your changing schedule.

However, we must reiterate that:

• If you cancel or reschedule your appointment with us less than 24 hours before your appointment, a cancellation fee may apply; and
• If you fail to attend your appointment without informing us in advance, cancellation fees will apply

For patients who have history of repeated last-minute cancellations or who fail-to-attend on multiple occasions, a non-refundable deposit will be payable prior to us making any future bookings.